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FAQs

1. Who can qualify for this offer?
This offer is available to customers who purchase selected Siemens Bean to Cup coffee machines from participating retailers between 1st December 2020 and 31st December 2020.

2. What is the closing date for claims?
All claims must be made by Midnight on 31st January 2021. Claims received after this date will not be accepted.

3. How and when will I receive my gift?
Once you have submitted your claim, your claim will be validated and if successful, you will receive an email confirming your gift is on its way. Please allow up to 28 days for delivery of the PACT Gift Code.

4. Where can I find my ENR number?
To help locate your ENR number please check in the following location depending on your model:

For models TI351209GB, TQ503GB1, TI303203RW & TQ505R09 you will need to open the front door of the appliance, the ENR number is then located on the inside of the door.

For models TI923309RW, TI9553X1RW & TI9573X9RW you will need to remove the water tank and the ENR number is located on the side of the unit.

Examples:
TI923309RW/01

5. I have not received my gift, what should I do?
Please visit our contact us form by clicking here

6. I cannot upload my invoice, is there another way to claim?
If you are struggling to upload your invoice to the claim page, please click here to download an offline claim form. You will need to post a completed claim form along with your invoice to:

Siemens Bean to Cup Promotion
Marketing Lounge Partnership of The Cow Shed
Walnut Tree Farm
Lower Stretton
Cheshire
WA4 4PG

7. If I have any questions that were not answered here, who can answer them?
Please visit our contact us form by clicking here

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FAQs